You will automatically receive a ‘Scotland Discovery Journey Acknowledgement’ email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.
You will manually receive a ‘Journey Details’ email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver’s telephone number. Scotland Discovery will not refund you if you have forgotten to take this with you.
Scotland Discovery does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Scotland Discovery will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however, Scotland Discovery accepts no responsibility for any missed flight due to this.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
Scotland Discovery does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Scotland Discovery team immediately.
The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested but cannot be guaranteed. In some cases, where the mileage or duration significantly changes, alternate routes may incur additional charges, this is calculated on a case by case basis.
Please ensure you give us your arrival times and day in to the UK and not your departing information.
If your flight has any serious delays please inform us or the driver as soon as possible.
Scotland Discovery use their own transport wherever possible but do use third party where appropriate.
POLICIES & NOTICES
Scotland Discovery prices are calculated manually with the distance, time of travel and the number of passengers traveling taken into consideration.
Scotland Discovery reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
On Journeys collecting from an airport Scotland Discovery does not charge for the 1st hour’s waiting time after the plane has landed.
Waiting time charges will, however, start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of the reason, at £20/hr pro rata.
Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.
Any Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
All bookings must be made through the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.
Scotland Discovery will accept any cancellation as long as 24 hours notice is provided. There will be a £15 administration/transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.
Refunds will not be issued in the following circumstances:
– No refund is made if the passenger does not show up for pre-paid journeys.
– No refund is made for cancellation of a booking with less than 24 hours notice provided or afterward.
– All other circumstances where a refund may be possible should be addressed directly with Scotland Discovery.